I am currently serving in a customer service role more than I ever had in my life. I suppose that the children I taught how to swim were customers, or really their parents, but they were pretty easily satisfied and probably didn't hold my 14 year old self to a superbly high standard. I served [...]
Early in the pandemic, I found myself wondering who was taking care of certain things. Who was ensuring that low-income and homeless residents had masks and hand sanitizer? This was one of the questions I wondered. Then I realized that I cannot know or take care of everything. This response can be devastating. Think of [...]
I received feedback. It was a problem that I needed to address with a customer...the not-so-good feedback. It didn't feel good, I was frustrated I had to deal with it, and I wanted to put it off. I didn't know how to deal with it. I stewed over it until finally I had to address [...]
In this post, author and Modern Elder Academy founder Chip Conley shares a practice of life review: sitting down to write your obituary to date. Then you ask a variety of questions, listed in the post, to help you think about how to fill out your obituary so that you are content with its fullness. [...]
What does happiness mean to you? What does wealth mean? What does your dream life look like? I spend a lot of time thinking about these concepts and the life I really want. What is it that would bring me joy? Most 'things' don't, but some get me closer, and many experiences sure do. Consider [...]
If you ever need a reminder of the power of expectation, simply think of how you feel on Saturday or Sunday morning (if you work M-F). If you don't have anything planned, your day may be sluggish. Perhaps you want to sleep in. Perhaps you have little energy for much. There is no reason that [...]
I'm a member of a company (New Law Business Model) that supports me to provide great systems and estate planning and business services. I've noticed that they are constantly upgrading their offerings. Their internal training system now uses a new platform than when I started. Many of the training videos have been updated. They just [...]
It is easy to want people to trust us, and to not get involved in our personal business. But sometimes what we think is personal business actually effects others. And while we may not like it, the right thing to do may be to share and allow others to question us with as much grace [...]
Easy choices, hard life. Hard choices, easy life. ~ Jersey Gregorek Discipline equals freedom. ~ Jacko Willink These two quotes embody the idea that making decisions for the long-term often has benefits over short-term decisions. Save money now, to build disproportionately greater wealth in the future. Eat well and exercise now to build a body [...]
My husband wants to keep the heat at 63 degrees this winter, instead of hovering around 55 (at least when we are not around) as we commonly do. Gulp! Is it time to make this leap? To use these resources - both financial and power (fortunately hydro here)? As we consider this boost to our [...]
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